SHIPPING SUPPORT
Shipping FAQs
Practical answers before booking and while your cargo is on the move.
How do I request a quote?
Send your collection point, destination, cargo description, number of pieces, packed dimensions, weight, and preferred shipping date. Mention loading restrictions or special handling.
How do I choose between air, ocean, and road freight?
The right option depends on cargo, route, budget, and timing. Air freight may suit urgent consignments; ocean freight may suit larger international movements; road transport connects domestic locations and international transport points. Ask us about available options.
Where do I find my tracking number?
Check your shipping confirmation for the consignment number. Enter it on the tracking page. If you cannot find it, contact support with your booking reference.
Why is my tracking number not found?
Check for typing errors or extra spaces. If it is still not found, contact our team with your booking details. A missing result does not by itself confirm whether a shipment has moved.
What documents will I need?
Requirements depend on your cargo and destination. Commercial shipments may need invoices, packing lists, or customs documentation. Ask about requirements before collection.
Can I ship batteries, liquids, or hazardous goods?
Tell us about regulated goods before booking. Acceptance, packaging, labelling, and documentation requirements vary. Do not include restricted goods without discussing them first.
Are delivery dates guaranteed?
Discuss schedules and specific service commitments in your quote or booking terms. Customs, ports, transport schedules, route conditions, and delivery access can affect timing.
How should I prepare cargo?
Use suitable packaging, secure loose items, label each piece clearly, and provide an accurate inventory. Confirm loading access and handling equipment. Discuss shipment-specific preparation with our team.
What if cargo arrives damaged or incomplete?
Document its condition promptly, retain the packaging, and contact us with your consignment number and supporting photographs. Ask about the applicable process and booking terms.
Who do I contact about a shipment?
Call +1 206 512 1484 or email support@fast-movers.online with your consignment number. For general enquiries, call +1 786 548 6624 or email info@fast-movers.online.